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How can I fix my Neff washing machine ?

Hi , the cloth got stuck inside machine near door and getting F23 error code . The door is not opening and machine is not running , only displaying error code . How to open the door and fix this ? Can you pls help
HS, March 2017
2 mins with Google brings me to this:

http://www.justanswer.com/uk-appliance/6qr1t-washing-maching-coming-f23-error-following-sock.html

Go thru the whole thread

acp, March 2017
link Click here to see other fixes for Neff.