thank you Acp.
lollypop updated long time ago no problems until recent, 6.41gb internal memory & 21.59gb sd card (32GB).so not much on it.
I go to google play and sometimes connects most times times out saying no net connection yet I check its on. It will go in to the apps but as soon after selecting the app it times out with message no net connection even though i've checked prior to ensure its on.
I have done 9 factory resets for same reason slow, unresponsived and connections times out.
Adrian, August 2017