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error code 3?

My electric fireplace shows error code 3 and beeps. The unit is setting level in wood floors. A video on YouTube says replace my switch but hate to myself if this is not the issue. Error 1 in the past was corrected by tilting the unit and plugging back in. Is there an easy fit?
mary, November 2017
Yes, post the question again but this time let us in on what you are talking about. Make and model of the fireplace, please

sdsdgf, November 2017