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Stannah 260 stopping after couple of metres ... help!?

My Stannah 260 was installed by Stannah through our local Council with Disabled Facilities Grant. This week it has begun halting after couple of metres .. if I turn off at arm, it will move a short way then stop again. What is wrong please?
Stannah quote far too much for us to pay so I cannot use my Stairlift - I am stuck upstairs and my shower room is downstairs - which the Council also paid for. Ironic eh?
Could the ex-Stannah engineer offer advice for us please? Thank you so much
Rachel, June 2018
The batteries need replacing, there are 2 of them and can be bought online for under £50.

Liz, July 2018
These comments may help, especially if you have a techie friend:

https://howtomendit.com/answers.php?id=410375

Dghjj, June 2018
link Click here to see other fixes for Stannah 260.