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Stannah 400 Remote not working?

I have replaced the batteries on the remote, but although the lights now work, the remote does not work. The other remote works fine. I believe I may have to reprogram the remote to get it to work. Can anyone advise me and what I should do?
Gould939, April 2017
Contact Stannah

http://www.stannahstairlifts.co.uk/already-a-customer/troubleshooting/

acp, April 2017
link Click here to see other fixes for Stannah.