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I have a Singer Touchtronic 2010, bobbin won't wind?

I read the list of answers posted before. Also watched a YouTube video that showed how to do it, but I did notice in the video that the needle stopped moving up and down after 3 or 4 times while the bobbin was winding. My needle keeps moving the whole time and the bobbin doesn't wind and the thread breaks

Thanks for the help
Randy, February 2020
link Click here to see other fixes for Singer TouchTronic 2010.