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Paper Roll problem?

I have a second hand sharp xe-a102 cash register. It works fine but the paper roll has suddenly stopped feeding through, any ideas? Also, how do I reset it so the z-report has no previous sales from before I had it?
Karen, August 2021
https://www.fixya.com/support/t27143001-paper_will_not_feed_into_xe_a102_sharp

And

https://www.manualslib.com/manual/203159/Sharp-Xe-A102.html?page=28

Gfxvb, August 2021
link Click here to see other fixes for Sharp XE-A102.