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How can I fix my LG Blue-Ray DVD player (M#BH4120S?

My LG Blue-Ray DVD player (M#BH4120S) has stopped responding to the remote and is not responding to the new one we purchased. How do I fix this problem? I have tried new batteries and turning the DVD player off
Dennis, September 2021
link Click here to see other fixes for LG BH4120S.