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Brita Morphy Richards kettle?

I have a brita Morphy Richards and somehow the plastic bit the maxtra brita filters goes into has fallen into the kettle! I have tried anything I can think of to get it out no luck.
I can’t use the kettle now.
I would prefer not to damage the bit to get it out but not sure there is an alternative and I see nothing online about this issue.
I didn’t do anything odd I was changing the filter and it slipped into the kettle!
It’s not meant to be able to do that, has a groove that it sits into and I had just descaled it recently.
Very annoying
Michelle Stapleton, February 2024
Why not contact Morphy Richards and see what they say?

Ffvv, February 2024
link Click here to see other fixes for Morphy Richards.