Hi Ken, If I understand you your problem is probably the ribbon cable,that gos from the face plate to the main radio .the cable will break and you can only replace it . I have one with that problem . I have looked for the part, but have not been able to locate the part. Try the net, for radio repairs or you may be able to send it back to pioneer .Is it still under warranty? Good-luck! Keith.
Keith Radioman, February 2007