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windows will not start on gateway lap,tried disc?

windows will not start ,get screen telling me to try modes,none work.gateway tells me to reinstall with disc,i start comp with disc loaded and it tells me to hit r for recovery,i do that then it says starting system recovery please wait,waited 6 hours and nothing,gateway techs are no help,only 3 months old
thanks,dan
dan, February 2007
The recovery console is not something to play with. Are you putting in the factory settings CD Rom or the Windows Disc? If nothing works, I suggest booting your PC with the Windows CD in and reinstalling from scratch

Darren, February 2007