Ok, this is a pain in the a$$ but here we go....open up the my computer icon on your pc desktop. When you plug in your mp3 player press and hold the front 2 buttons while pressing the power button. When it says connecting on the front of the mp3 player a new icon on your pc screen will pop up that says something about removeable storage, right click on that icon and click on Format. You have to be quick and it may take a couple hours of trying, but it works, I have done this many times!
Kelly, February 2007