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why does the food not freeze in the freezer?

my zanussi freeze freezer the motor is coming on and off but it does not freeze the food completely could you tell me why?
It just about manages to freeze water to ice.
Mahesh, January 2005
Because someone left the freezer open and didn't shut it.

Sunny, May 2008
link Click here to see other fixes for Zanussi ZFV3820.