With the electricity shut off, pull the toaster out and slide a butter knife between the slide on the toaster and the wall of the toaster. There is a little catch that you can press against,toward the wall side both left and right. It will slide right out. The catch is not visible until you get the toaster outl We just did it. It took two days to figure this out. Good luck!
PHYLLIS POKORNIK, January 2010