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how to get rid of hour glass from mp4?

I have a mp4 player that worked fine,until i connected to computer to add more music .since then the hour glass has appeared and no matter what i do including uninstalling and reinstalling program from small disk, the hour glass remains.
bernie@skymesh.net.au, May 2007
i read how someone had fixed theirs by putting on a heater. i tried a hair dryer on mine and, hey presto its working again, but for how long?!
karen

karen, June 2007