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How to do I sort out my fridge?

I have a samsung rs21dcns I have had it for just over a year and the water dispenser has stopped working properly and it does not produce ice cubes as it should I have been told that the bung hole freezes up so you have to unblock it first off I dont have a clue where it is and if it isnt this what could it be

Thanks
Kev, June 2007
try www.atsscotland.co.uk

samsung agents

greg, July 2007
Check with your retailer i think you'll find you have a 2 yr guarantee

dave P., June 2007
samsung engineer 07786610965

airkool@hotmail.co.uk, June 2007
link Click here to see other fixes for Samsung.