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I have a vextra 0419644 dvd player. How do I get it to play w/battery?

I purchased this DVD player for my children and I can't for the life of me get it to work with the battery power. I have charged it as it states and it still does not play off of the battery. Any ideas of what I am doing wrong or what can I do to make it work? It works off of the both plugs, (1) car lighter and (2) the regular house one but won't run off of the battery.
Tammy, June 2007
sounds like a bad battery or maybe your not getting the pins in correctly when you put in the power pack

B.P., October 2008