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GE CORDLESS MODEL 21028GE3-A?

My 2 hand set cordless just stopped working, It rings & I can see the calls coming in,but if I pick up the phone I do not hear the other person,but the other person hears me. I also cannot call out, and my answering maching does not pick up any messages. Do I need to change both batteries in the handsets or is the base of the phone not working.

Thanks
Joe, June 2007
Same problem. Trying to find the answer.

Chris, September 2009