the only way hot water will be forced back up the cold feed to cylinder is if it is pushed ,this seeems to happen when you pump is on the fore pump is some how pumping cold up pipe ,firstly check instalation against instructions if ok would say non return valve on hot side on pump is faulty,or bit of solder/debre stuck in non return flap,remove pump and clean or replace pump if faulty.
if pump no good quality best cure fit seperate non return vavle on pipework just before entering pump
tony..tsp heating, July 2007