my samsung ER-5100 is showing PP on the screen when switched on at the wall. The keys are not in the slot at this point. keyboard does not work. all this happened when I changed the till roll. HAs anyone got any idea what the problem could be i cannot find anything in the manual

Alistair Waters, July 2007

PP is always a printer problem. Once the problem is taken care of all you need to do is unplug the power cord and reinsert the cord. Usually the paper is jammed or the ribbon is jammed. You can also can get the same error if there is a small piece of paper or a build up of dust on one of the sensors behind the print head. They are located behind the print head and on each side at the bottom read. The black round wheel on the right side of the printer can cause this problem if filled with paper lint. Blow the inside of the printer out with air once the ribbon is removed. Another cause of this problem is if the printer shaft that the print head slides on has no lubrication on it at all. Once you can push paper thru both side of the printer you should be OK. You have to have the ribbon in the printer for the paper to feed thru. Another point, always feed the paper thru manually and not use the paper feed buttons. There is always a chance the print head will hit the paper when is runs from side to side. There is a diagram on the printer cover (metal cover on top of the printer) showing how to feed the paper manually.

Robert, May 2015

try www.cash-register.info for cash register manuals

Dez, September 2007

pp denotes paper jam. The till will not function until the jam is cleared (the jam may onoly be a small peice of paper or dirt). If you would like a full manual please visit www.shopstuff.co.uk and we can email you a full PDF ER-5100 cash register manual. Regards, www.shopstuff.co.uk

Shopstuff, August 2007

You've got a paper jam remove the paper rolls and printer cartridge from the printer unplug the machine from the wall to reset the printer as that part of the till stays live even when the till switch is turned off. Check for any small bits of paper that may be trapped around the printer head, plug the till back in the PP should clear reload the paper insert the printer cartridge and hey presto!

Heliboyr22, August 2007

Ask here my friend. They help me out.
www.eposwizard.co.uk

Grahame, August 2007