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How can i fix my shower?

Our shower triton thermostatic has stopped working.
It seems as if their is still power to the shower as still makes a noise when turned on, but no water is coming through. We have tried to take casing off to look inside, but are having difficulties getting the casing off. Any suggestions?
Dean, July 2007
what model is it ?

hi-spec plumbing, July 2007
link Click here to see other fixes for Triton.