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My screen has gone blank!!!?

The screen is blank although the back light is on,I can still hear tracks but cannot "choose" content.I have download new firmware as per the manufacturers instructions with no success.The player is days out of warranty and is a Creative Zen Jukebox nx
Andy Jackson e-mail a.c.jackson@talk21.com, March 2005
I would write Creative and ask tech support. Their address is here:
http://www.creative.com/support/

...muck, May 2006
link Click here to see other fixes for Creative.