Hi, i had the same problem, i found the answer on this site. Im guessing you have a new machine by now, but for anyone else with the problem, heres my answer. There is a wee vacuum chamber at the back of the machine inside the cover, if it gets dirty and blocked the machine doesnt get the message to spin, so you need to detach it and give it a thorough clean, just an hour should do the job. You'll need screwdrivers, cross type and some torque keys as there are torque screws to come out. Pay attention to which go where.Turn off power, remove back plate, and supports.This wee gizmo looks like a white plastic bottle, about 3 or 4 inches long, attached to a black pipe at one end. sits beside the red 3 legged "spider", just below half way down and is attached top and bottom, top a wee plastic black hose and at the bottom it has a bent anglular bit that just slides into a hole. Disconnect the white plastic bottle vacuum bottle and give it a really good clean. Reattach the same way, you'll see its quite straight forward. Be careful not to lose you screws and torque screws. I hope this helped and had clear directions. Happy spinning!! :-)
Little miss fixaru, November 2007