Just to add to this, on mine, only the left hand key needed turning before it started to fill so if anyone is doing this, I would try that first.
Also, if you cannot see a key, both controls can be turned using a flat blade screwdriver. You are looking for two identical brass coloured flat screwheads a short distance up inside two little brass box shaped pieces of metal. These are on the right hand side of the boiler as you look at it, towards the front.
Matt, November 2008