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how can i fix my fridge samsung american style fridge freezer RS21WCSV?

my fridge temproger is rising currently 14 oc freezer ok theres ice forming at the bottom behind the back plate of the fridge any idears what the problem could be thanks
amanda foot, September 2007
Needs defrosting in the first instance........... see how it performs after that

Pole-ice, September 2007
samsung engineer 07786610965 will sort it

airkool@hotmail.co.uk, September 2007
link Click here to see other fixes for Samsung.