I have been phoning Samsung and the Independent Services for the last few weeks regarding a problem with the fridge. I was told that an engineer would phone to make an appointment to have a look at the problem and was finally given a 'job number', but as yet have heard nothing. I have now been given the engineers phone number but still no joy! How do I get any help? I know what the problem is but cannot get anyone to come and sort it. Apart from the cost of phone calls I have lost a fair amount of food.
Please help - I'm getting desperate!

Diane Tongue, September 2007

you need the rs 21 repair kit, we stock them

www.atsscotland.co.uk

quite easy to fit, but if its under warranty you should get it done for free..

greg, September 2007