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how to repair a pooling/leaking flat roof?

I have had a roof recently fitted and its not only pooling but leaking like a b*tch, I cannot contact the roofers so its gona have to be me, is there a quick option? do I have to re roof? the system is a adhesive system from wicks and it will be a problem to remove?

any answers would be appreciated
john, September 2007
good news you can repair . their is 2 ways it can be done .1 is to give it a overlay with torch on felt or 2 brush on mastic

john muir2, January 2008