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i keep getting page unavailable when i try to connect?

I HAVE TRIED TO OPEN A PAGE AND KEEP GETTING PAGE UNAVAILABLE WHEN I TRY, I HAVE JUST CHANGED TO VIRGIN BROADBAND AND THEY SAID THE CONNECTION IS FINE AND MUST BE DOWN TO MY COMPUTER ITS AN E MACHINE 555, IT HAS WINDOWS XP ON BUT I CANNOT ACCESS THE INTERNET TO DOWNLOAD THE PACK 2 UPDATE, ANY HELP WOULD BE APPRECIATED
CLARE, October 2007
you dont mention if you connecting via the virgin modem directly or via router

computer buff, October 2007