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How do I fix my ProForm 900 Elliptical Machine? Too much resistance!?

I have a ProForm 900 Elliptical Machine and even on its lowest resistance setting, it seems to be very hard. I can hear the resistance adjusting when I press the " + " and " - " buttons on the console, but the base resistance level is starting way too hard. Any ideas on how to fix this?
Mike R., October 2007
I'm having the SAME problem, also! Can anyone help us!?

Marissa, June 2009
I'm having the exact same problem!!!

Rachael, February 2009