I have a dvd player that although was unpacked and set up, has never been used, but when I load a disc is states there is "no disc". I have removed the cover and the laser is coming on but not reading the disc. Is there anything I can do which will make it work?

Sallyanne, November 2007

It is extremely likely that the disc is too dirty to play...it is surprising how grubby discs get and the fact that players are not as good at playing through grime is often not understood....make certain your discs are kept clean and free of fingerprints.
Also, a smokers or gas fire atmosphere can cloud the laser lens so cleaning is the only option here. Unfortunately, cleaning discs are either brutal or useless, there is no effective cleaning disc on the market that I have ever known to work well.
Also, give the disc a gentle few spins by hand first just in case the motor has stuck or has a dead spot.
CAREFUL OF MAINS AREA !!!
if all else fails....bin it......responsibly!

daveB, January 2009

Clean the laser using a CD/DVD laser cleaning disc. Use the wet type. After cleaning wait 5 minutes before trying to play a disc. (They don't tell you that). If that doesn't work throw the player away. It is cheaper to buy another one than to replace the laser.

Colin, November 2007