I need to replace the heating element in my chi hairdryer. i have had it over a year so the warranty is void. i need a 800 number to call to find out where i can send it for repair

BRANDY CALDWELL, November 2007

I called the toll free number. Yes, they will replace it for $35 but it has to have no sign of being taken apart. I took mine apart thinking mine had the issue everyone else talked about with a wire being detached. Mine did not have that issue, the heating element simply went out. Because I told the representative that I had opened it to see the problem, they will not replace at all. Mine had visible signs that it had been taken apart. Mine was very hard to pry apart, took a screwdriver to wedge it apart which left visible marks at the seam. Will never buy another Farouk product. My dryer was only 3 years old and had very little use. Will be purchasing another brand. $130 waste, now it's expensive landfill.

Brenda from Chelsea, Alabama, March 2015

Heating element out. POS hairdryer. Not buying any more of these expensive hairdryers!!!!

Ella Stevenson, March 2015

Actually Im trying to find out what type of a screwdriver you used to open it bc mine has triangle type screws in it.

Cate, July 2014

You should look for high quality products. There's one hair dryer that is highly recommended, it works amazing and it's very gentle. It's called "Karmin G3 Salon Pro Professional hair dryer".

Janey, March 2014

I went out, bought a soldering kit- came home, took my entire dryer apart. After thoroughly looking it over and confident that none of the connections had come loose, I cleaned out the dust and debris that was covering everything.
Put the dryer back together and the heat was working again! I've had this dryer for 7 or 8 years and was almost ready to buy a new one, but really didn't want to.

Jessica M, January 2014

I read the post about fixing the heating element wire so i checked to see if that was the problem and it was, a small wire leading to the heating element had come off so i just soldered it back on and it works great. Super easy fix. My wife was very happy. LOL.

Eric Escalante, November 2013

i guess Chi dryers are nothing but junk, i dont see where it says we can send in $35 and get it repaired or replaced..as i've had mine longer than a year, but i dont blow dry my hair everyday or even everyweek, so for it to go out in 14 months with such seldom use, is a testament to their poor quality.

Nasim, May 2013

I found on another site the solution to cold hair only on Chi.
Press the cold shot button- and on my 1 year Chi, the hot air
Begin.
Thank goodness I did not just toss away before I found this easy solution.

Debbie, January 2013

Don't bother repairing it, it's much cheaper to purchase a better hair dryer that won't break within the year. Chi hair dryers are known for their short life-span, I recommend investing in a Karmin Salon Pro Professional hair dryer for fast drying and healthy styling. It's much better than chi and has a 3yr guarantee.

Laura, June 2012

If you are feeling brave or know someone with a soldering iron, it is normally just one little teeny wire in the shaft that needs soldered back and you are good to go......its fairly easy to take apart and do yourself...

green_lantern82, May 2012

The quality is just not the same. Most recent CHI purchased 3-2011 and the heating element went out just 7 months later. The dryer sparked in my hand while I was drying my wet hair (safety issue). Replaced it with the same CHI model and the NEW dryer did not heat either! Since I only had it for 24hrs I was able to return it to ULTA. I still have the receipt and box for the dryer purchased 3-2011 but not sure if I should take a chance and spend more money in shipping and repair costs or cut my losses. I have also called local repair shops but they just recommend buying a new dryer. Either way I am going with the Brand that my hair dresser recommended.

EVa, December 2011

Do not buy a Chi. THe heating elements go out often, and there is no recourse for repair - even if you are willing to pay for it. They have a limited warranty (1 year) if you keep you receipt. I won't be spending my money on any Chi products - my hair dryer is a year old, and will have to be thrown in the trash. Not a good use of $100.

Deborah Campdera, November 2011

i bought a chi hair dryer also. it was $150. on sale at a salon and and now smells like its burning, it is 1 1/2 year old & well maintained. i think i check into local repair, then just get another brand-my old conair has been around 16 years!

kristi 2011, September 2011

Dont buy Chi any more

Arthur W. Moon III, June 2011

I just had the same thing happen it was a gift and over a year old. I did call the number on this site and was told no longer is there a repair center and since no receipt and over a year old no replacement. I stated I'm happy to pay to get this repaired and she explained they no longer provide that service even if it is paid for. WOW !! $100 blow dryer a year old very short hair so very short useage and no help to get any type of repair.

Julie Gregurash, November 2010

Mine just did this too?? what did you do?

lisa, November 2010

how or where do i send it to get fixed? it was store bought at a beauty supple store and i do not have the receipt.

dana, September 2010

Below is the info, plus it states that if you have had it for more than one year you can send a check for $35 and they will fix or replace it.


Limited-warranty Policy

Thank you for purchasing our products! Farouk Systems, Inc. is a company comprised primarily of professional hairdressers that serves beauty industry professionals in the salon environment. Farouk Systems, Inc., the first in the industry to use ceramic ionic technology, wants you to be satisfied with your appliance purchase and makes the following one (1) year limited warranty for Farouk Systems, Inc. appliances purchased through a professional salon. This warranty does NOT cover appliances purchased through the internet or any other outlet.

LIMITED ONE-YEAR WARRANTY FOR REPAIR/REPLACEMENT

What Does This Warranty Cover? Any malfunction or defect caused by faulty materials or workmanship for any Farouk Systems, Inc. appliance that was purchased through a professional salon or other authorized distributor.

How Long Does The Warranty Last? One (1) year from the date of purchase.


Limitations. (A) THE DURATION OF ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, GOOD AND WORKMANLIKE PERFORMANCE OF SERVICE, OR OTHERWISE, ON THIS PRODUCT ARE LIMITED TO THE DURATION OF THE EXPRESS WARRANTY SET FORTH ABOVE WHICH IS ONE (1) YEAR FROM THE DATE OF PURCHASE. (B) FAROUK SYSTEMS, INC. SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES THAT ARISE OUT OF THE INSTALLATION, USE, OR OPERATION OF ITS APPLIANCES OR OUT OF THE BREACH OF ANY EXPRESS OR IMPLIED WARRANTY. (C) APPLIANCES PURCHASED THROUGH THE INTERNET OR FROM ANY OUTLET OTHER THAN A PROFESSIONAL SALON ARE NOT COVERED BY THIS WARRANTY. (D) ANY ALTERATION OR REMOVAL OF THE SERIAL NUMBER OR OTHER IDENTIFYING MARKS ON THE APPLIANCE OR PACKAGING WILL VOID THIS WARRANTY.

What Will Farouk Do? Farouk Systems, Inc. will repair or replace your appliance at no charge other than a $15 return shipping and handling fee. The replacement or repaired appliance is warranted for the remainder of the original one (1) year warranty period. If the tool sent in is no longer available, it will be replaced with a comparable tool.

What Does This Warranty Not Cover? This warranty does not cover any steel parts; plastic parts; flex cord; damages caused by negligence, misuse, tampering, alteration, failure to follow safety, operation or maintenance instructions; appliances purchased over the Internet or through any Internet auction site or from any other outlet that is not a professional salon; or alteration or removal of the serial number or other identifying marks on the appliance or the packaging. Further, this warranty does not cover normal wear and tear.

How to Get Your Appliance Repaired or Replaced? Either:

(A) Save your original receipt. Return the appliance with the original receipt to the professional salon from which it was purchased where the appliance may be exchanged at no charge, depending on the retailer's exchange policy (terms and conditions may vary depending on store's exchange policy); or

(B)Save your original receipt. Contact Farouk Systems, Inc. Customer Service at (800) 237-9175 if you have any questions regarding your tool. Send your tool, along with any completed warranty card that accompanied the tool at time of purchase, the original receipt indicating the location and date of purchase and a check or money order made payable to Farouk Systems, Inc. for $15 to cover shipping and handling, to the following address:

Attention: Service Center
Farouk Systems, Inc.
250 Pennbright
Houston, TX 77090

Debbie, July 2009