you could call the support people if downloading the device manager doesn't work. they send you a new one to replace the old one. the number is 1-800-705-2000
Joung V, March 2009
MY MP3 WONT TURN ON. WHEN I PRESS THE POWER BUTTON ONLY THE WORD MAGNAVOX WILL SHOW UP THEN IT TURNS BACK OFF. CAN ANYONE HELP ME PLEASE???
BRIAN H., November 2008
its frezzes up
daniel, June 2008
go to http://www.memcorpinc.com/html/downloads.php. this is the site for the mmp3731 and other mp3 players