I have a Ferguson FV21R VHS which when I try to playback, all I get is a snowy picture. I have regularly maintained the heads by cleaning them by hand (not cassette) Has the head drum packed up do you think?

Roy Stannard, February 2008

Probably not much help to you but exactly the same thing just happened to my Ferguson VCR. I had noticed a slight deteriation in picture quality recently but all of a sudden I get just snow. I have not tried cleaning the heads, on inspection they look fine. As it went so suddenely I suspect something more catostrophic. I would be interested in any answers you get.

Simon, April 2009