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troubleshooting with sansa e260?

My MP3 is not working when i plug it into the computer it does not do anything. It does not respond when I press a button.Right now the blue wheel light is on and has been on for about 15 minutes. Btw , the player is not on lock mode.
dsdaddsvf, February 2008
i don't have a disk for my sansa e260 to load music in to it i was wondering if there site to download this in my computer

Jeffery l.Carter, August 2008