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Chains locked on Cuckoo clock?

i received my grandparents old 8 day Cuckoo Clock. Both chains are all the way down on one side and they won't pull back up by pulling on the other side. I believe they are on the geer because I can see the geer moving slightly when I pull on it. It is like they are locked. Any help?
Brenda, May 2008
try turning the clock upside down giveing the chains enough slack so the will fall and realign them selves

Kevin Jackson, May 2008