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The Lens on y Sony Cybershot will not extend/retract?

The Lens on my Sony Cybershot will not extend/retract when I turn it on. I have replaced the batteries for new ones but still have the same problem.
I have had the camera about 5 years and have never had a problem with before this.
Gary Stables, May 2008
Gary I have a sony dsc w5 and have the same problem.Took it in to repair shop at adelaide .When I first spoke to them on the phone they said it was most probably a fuse on motherboard and it wouldn't cost much to fix. So i took it in, quote came back at $249.00 said it needed new circuit board ( circuit board $214.00 Special price excess stock) But camera was in good condition (they stated) My camera has only been used about 6 times in all and was always kept in its case.I'm still looking for an answer myself and I've always bought sony gear but I can't seem to get anywhere with this. Good Luck Steve

Steve Donovan, June 2008
link Click here to see other fixes for Sony.