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how can i fix my internet?

On some internet pages my computer says C:WINDOWS\system32\shdocdll.htm and he page will not load. I have norton and run scans, windows registry checks but still nothing works. Please help I am not techanically minded!
Hawk, August 2005
hi hawk,
press ctrl+alt+delete at the same time to get task manager up, click PROCESSES and look for sxpdr32.exe, if it is there click it once to highlight then click END PROCESS. Now search your computer(all files and folders) for sxpdr32.exe and delete it, this will stop it starting up again when you restart. hope this helps.

funky, August 2005