the player continually displays the LOADING and never plays DVD, I went to the Mintek site and they say the player is defective ?? Can it be fixed? and where in Ontario, Canada can this be done

Karen, August 2005

I have a Mintek prtable DVD player too (it's a different model) but I was having the same problem and I followed these steps and it worked!!! Thanks soooo much!!! We are about to set out on a 1,300 mile trip with a 4 and 5 year old! You saved us!!

Wendy, December 2008

My son has a Mintek 1720 DVD that had a "loading" problem with DVDs. I too went to the Mintekdigital.com website and saw that it posted this problem with the explanation that it was "defective." But, take heart, it can be fixed in just a few minutes by you! I called the tech support toll free number at Mintek (866-709-9500) and they told me exactly how to fix it! Thank you tech support person, Sarah! Okay, here is what you do. With the power turned off, open the lid and then open the hatch where you put the DVD into. Locate the laser lens and notice that the laser lens is attached to an assembly that moves diagonally outward in a slot. First, slide this assembly outward. Second, slide it back inward. Now repeat, slide out then back in. Next, put in a music CD and let it play all the way through. (This re-calibrates the laser head assembly movement.) When the music CD is done playing, put in a DVD, and amazingly, you'll have a working unit again. I just did this to my son's yesterday and I'm so happy! (One less thing I have to re-buy at Christmas this year!)

Sue Kerslake, October 2005