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How do I change a kitchen spotlight bulb ?

It sounds stupid but, how do they come out ? We've tried pulling, we've tried twisting but nothing seems to work. There's so little space between the bulb and casing that you can't see the fitting, let alone get a finger in to help. It's a B+Q thing (basic range) with three lights hanging from a horizontal pole, each light with a bell shape casing around it.
Dick here, August 2008
Many thanks. It worked perfectly :o)

Dick here, August 2008
Dick,

You will have to get yourself a small rubber plunger approx 25mm in diameter, press this against the glass and turn anticlockwise. Do the same to fit new one and turn clockwise to lock in position.

Good Luck

Brian L, August 2008