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i carnt get onto the internet ?

i get mesage idx file missing . i reinstalled the modem 105 voyager and it doesnt come up on screen as installed everything worked till 3 weeks ago when i got a virus
ithere are 2 problems 1 xp was on my computer when i got it and there are no discs the other is i dont want to loose some of the information i have stored on it
trevor, October 2008
You may want to call customer services and make sure they have not switched off your account due to the virus. They did this to my friend, You will be able to find the telephone number at
http://www.bt.com

Seren, October 2008
can you contact me on compdoctor2005@btinternet.com for free support

Chris, October 2008