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How can i fix my MSN Consulette jukebox?

For some reason my jukebox has stopped picking up records, when a number is entered into the wall unit the arm in the hideaway unit moves along the rack but just goes straight to the end & then returns to the start, there is an audiable sound (like a pop) as it passes the record it should be picking up?
Jamie, November 2008
Sorry mate, no luck its still the same (knackered)

Jamie, June 2010
Hi Jamie, I don't have an answer but I do have the eact same problem, did you get yours fixed? and can you offer me any advice?

David, May 2010