I don't know exactly what your problem is, but I found out throught the Internet search and a vacuum repair man that Bissell Proheat steamers are known for breaking down easily because of hair and other things they sucked up. Repair man said that you need to vacuum very thoroughly before you use the steamer or it won't last. Opinions on the Internet say their Bissell steamer quit after a few uses and after the pump is repaired, it quit again after a few uses. I won't buy this steamer again.
Junko Gilbert, December 2005