home Fix label Video label_important Televisions category Toshiba

built in freeview not working on toshiba tv?

my built in freeview has suddenly stopped working. The screen just flickers and i cant access any menu settings as the menu screen comes up for a brief second before switching itself off again. Can play dvds and analogue tv ok

Tom, January 2009

home Fix label Video label_important Televisions category Toshibadone

Exactly the same issues. The TV (32C3030D) was switch on yesterday for the first time in ages. Worked fine all day but this morning DTV just has a blank display. Menus stay on screen just for a second.

Rang the number below with hope but answer message says that telephone support has been discontinued.

Ive emailed Toshiba at Toshiba_Tv_Support at toshiba-teg.com as directed in the message.

fingers crossed

Dave, September 2018

I have the same issue. I phoned Toshiba and spoke to Daniel who was really helpful, he is sending me out the firmware free of charge which he is sure will fix my TV. That's £700 odd saved on a new TV.

Guess my next TV will be Toshiba again, brilliant customer support.

Steve Godbold, October 2017

I had a similar problem with my Regza 37X3030DB tv I bought 9 years ago, only ever used it for Sky tv until recently when I discovered digital was gone .. It is now October 2017 , and as I am many years out off warranty I
was just going to buy another TV , but just by chance I come across this post .. very good for me.
I contacted Toshiba UK: + 44 333 227111, and thought nothing to loose , give it a shot , and to my surprise spoke to very helpful customer support , not often you can say that in 2017, no problem , no issue , a smart card was sent to me with in a day with enclosed easy to understand instructions ,which was power off tv , plug in card , start tv , leave for a few minutes, turn off tv , remove plugin card and thats it ..
TV working like new , all digital capability restored ..
When you have uploaded the new updated firm ware to the TV you have to return the smart card back to Toshiba, but incredibly they enclose a prepaid padded addressed envelope
for this purpose .. that is going the extra mile ..
Amazing .. saved me the cost of a replacement TV.. Super ..
Top marks to Toshiba , I would have no issue to buy toshiba products in future as I was so impressed with the product support and customer service which is second to none ..
Well done Toshiba ..an example to all other electronics manufacturers .. Thank you Toshiba..

Thomas White, October 2017

Oct 17 I have just done same as Michael above with old regza 32c3030d. I couldnt get into the menu and it had lost all the channels.
I rang them on 0333 222 7111 and they sent out the card. arrived next day and everything back up and running no problem. i have just bought a new toshiba 43" which is great and £100 cheaper than nearest competition.
Well done Toshiba

Hamish., October 2017

Just to confirm it is Oct 2017 and Toshiba support are still providing the update card to flash the firmware on old Regza models to cure this problem, I rang them on 0333 222 7111 and the pleasant chap I spoke to knew the issue straight away and advised they would send the card out to me asap.

Michael., October 2017

Worked for me and they were not sure if it would as my screen was grey.
It did easy peasy service was brilliant. Defiantly would buy a toshiba again

Chris, July 2016

As with other answers, a really quick and easy fix by phoning Toshiba Support 03332227111. Explained symptoms confirming the Freeview tuner has stopped working. They sent a 'flash card' and adaptor by 1st class post arrived next day complete with very simple instructions. Inserted card into slot at rear of TV. In three minutes my 9 yrs old 32ins (32C3030DB) TV was working perfectly. Part of the deal is that you post the flash card back in the prepaid envelope.
Amazing service from Toshiba!

Morseman, June 2016

A positive result like others have had; a quick call to 0333 222 7111; give the model & serial number and an upgrade card arrived the next day.

Plug the card into the back of the TV and the problem is fixed in two minutes.

Excellent customer server from Toshiba, my TV must be 9 years old. When I come to replace it I'll certainly get another Tosh.

Peter Arnold, November 2015

As the previous posts - a 5 min call to the 0333 number (have the model & serial number ready), upgrade card through the letter box next morning, follow the easy instructions, everything back to normal - brilliant!!

This was a remarkable "customer service" experience from Toshiba on a TV thats just over 8 years old and the fix didn't cost anything other than the price of a telephone call. A credit to the company.

ADJ, July 2015

called the 0333 number, new firmware card arrived next morning and fixed problem in 2 minutes

brilliant customer service - its an 8 year old TV and no charge!!!

Andy B, February 2015

Toshiba tech support number has changed to 0333 222 7111

David S, January 2015

Just an update called Toshiba on the below number and are now sending me a usb stick in the post for a firmware update 😀 great news. fantastic support from Toshiba as my TV is a least 8 years old. Let's hope it fixes the problem.

And thanks to this forum for pointing me in the right direction

R0b1n50n, November 2014

This problem has just happened to me today.
the menu will pop-up for about 2 seconds then go off.
my freeview is completely dead.
i rang the number posted by dave, and got straight through to toshiba. within 2 minutes i was talking to technical support and they are sending out an update card.

Massive thumbs up to toshiba's customer care team.

Kenneth Smith, October 2014

we have the same problem with our DTV - no signal - what's a firmware upgrade card? does this need to be inserted into the TV. Our TV doesn't have a 'slot' to insert a card. Will try the 'bashing the OK button' method later

Gennie, October 2014

The bash the button fix worked for me, atv button greyed out but never use it in any event

Mike, September 2014

Just to agree with every one else - excellent customer service for a TV that is about 7 years old!

My upgrade card is in the post.

David, September 2014

ringing them up still works for a free update

dan, May 2014

Whoever said 'bash the 'ok' button on dtv, 20 times'
this actually works! don't ask me how or why but thank you!

Rich, April 2014

Just the same as all the rest, Had no freeview. Phoned the number.
Gave my name, address and model number. Took five minutes on the phone. Two days later, I received a PCI card. Five minutes later I had freeview. Have to send the card back in the pre-paid envelope.
THANK YOU TOSHIBA.

Tony from Bristol. 16/11/2013, November 2013

Had the same issue. TV lost the freeview channels. As per the other posts here contacted Toshiba (01932 841600) who sent out a firmware update card the same day. Easy to follow instructions included. TV up and running again within five minutes.

Brilliant service from Toshiba......and all free of charge

Dave, November 2013

I had the same problem, no freeview tuner and unable to access menu, tried removing power for 48 hours, no luck. 2 months later I had to compleatly disconect the tv to decorate the room, on reconecting the tv the freeview was back working and the menu was also back. Poor internal connection or what?

kodak, October 2013

Hi,

Just wanted to post an update on here. We had exactly the same problem and I found this forum after spending £95 to have the TV repaired (they replaced the digital panel which I later discovered needn't have been replaced). This fixed the problem for 2 weeks and then the same issue recurred! Obviously I pursued a refund and then rang Toshiba on 01932 841600. They were extremely helpful and posted the update card the same day which arrived the following day! TV now working again!

Needless to say I am really pleased with their customer service so would recommend this to others if you have experienced the same technical issue.

October 2013

Penkplant, October 2013

Same problem, same great service. Guy couldn't have been more helpful. When updating will definitely buy Toshiba.

Susan, October 2013

I had exactly the same issue with the freeviev. Rang the number posted earlier in this thread and I have to admit the technical help team were falling over themselves to help. Firmware upgrade in the post.

Thanks to Tony for the phone number which is still valid as of 30th August 2013

Toshiba Technical Help Line 01932 841600

They also told me that if I ever wanted a New TV to give them a call or check their web site before going to any high street shop as they would offer existing customers a discount.

Thanks again all that contributed to this thread

Tony, London, August 2013

I tried the suggestion from Marc in March 2013 and I too pressed the OK button continuously on the greyed out DTV selction and lo and behold, it restored the tuner! Magic!

John from Upper Ramsbottom, July 2013

Just another rave review for Toshiba service and a thanks to this page for pointing me in the right direction. Had the same problem on my 42z3030d and one call to 01932841600 and they sent a firmware update card straight out. Got it two days later and 3mins after that the DTV tuner was working again.

Put the card back to them in the post today in a pre-paid pack. Shame that the tuner seems to have an issue but the customer service is some of the best I have seen.

Tony, July 2013

I'm waiting on my gizmo too

Hobbit, March 2013

Just thought I should let everyone know that I had exactly the same problem and managed to solve the issue by selecting the greyed out DTV button and hammering OK on the remote about 20 times. God knows what it did but I'm now back on dtv! :)

Marc, March 2013

Fixed in less than 24 hrs, I Rang Toshiba on 01932841600 and negotiated the voice menu system, the call took less than five mins. The TV Firmware Upgrade (TV-CC04) card was sent with instructions as mentioned by Mark Routledge in Dec 2012 and then today it arrived it took another 5 mins very easy to follow instructions and it's done. Well done Toshiba!!

John Thompson, February 2013

Same problem. Rang Toshiba today and now waiting for the gizmo to arrive in order to update the software. All free as they say it's a known fault. Very polite and helpful technician.

David, February 2013

So I had this problem and Toshiba sent out the firmware upgrade.
I followed the instructions - TV on standby, insert card, turn TV on - but nothing happens.
It is meant to have no picture and say "updating", but instead the TV just turns on as normal.

Any ideas anybody?

Aidan, January 2013

similar problems as described here.
rang toshiba - re: 42x3030d regza - four years old. they will be sending me the replacement firmware upgrade in post. brilliant service. i've just bought another toshiba TV (32 inch) on the back of this and the positive comments from this forum.
well done toshiba!

simon, January 2013

Had same symtoms with my Regza C3030. Waited 5 mins on telephone and excellent Toshiba representative could not have been more helpfull. He put firmware update in post and asked me to return it when repair complete. It should arrive within 7 days - Hope it saves me paying for a repair I probably do not need.

Paul, January 2013

Brilliant service from Toshiba, got through on the number below in 5 minutes and they are sending me the flascard straight away.

Alan, December 2012

Please note the number listed here is still good. Toshiba were BRILLIANT for support a 5+ year old telly. I'm currently waiting for the card. Thanks for all your help on this forum.

Mark Routledge, December 2012

Same problem as others: DTV part inoperable with a black screen, except for a brief flash of a menu each time the menu remote key pressed and held for a couple of seconds. Rang 01932841600 and negotiated the voice menu system, was advised that all the staff were busy but that they should get to me in 7 minutes time - nice to actually get a target time - then they came on-line much quicker than estimate. Helpful conversation ensued and a returnable flash upgrade/repair should be winging it's way to me "within seven working days". Toshiba seems to have a brilliant Customer Service performance from what I have seen so far, especially for a second-hand, out of warranty product, if only other manufacturers could take a leaf out of this company's books. Hopefully by this time next week I'll know whether this'll fix the problem - if not, like Arnie, "I'll be back..."- to say so!

Stephen L., October 2012

Just had same issue with my Regza 42" C3030DB lost the DTV option could see it but not use it greyed out.
Spoke to Toshiba this morning sending out a firmware update free of charge with instructions and a pre paid envelope to send the card and adaptor back, First class service this is why I have Toshiba electrical goods their service is second to none. I was looking at upgrading my TV and now it will definately be a Toshiba

Carl, October 2012

Had similar problem where the manufacturer firmware failed to update or was corrupted during the process (probably a freeview data download) on the 37x3030d. Spoke to Toshiba and they were excellent, they're sending me a card kit that allows the firmware to be updated. The flash card kit needs to be returned to Toshiba, in the meantime reverted to using the old digi box via SCART.

Drew from Aberdeen, October 2012

Just called Toshiba Customer Service great response from them as expected after reading the reviews below, spoke to Jes the service rep very polite indeed

MikeBexley, October 2012

Yet again, excellent Toshiba customer service. Within 24 hours of calling them, I had received the update card and the 5 yrs old tv was working. Not my first, or my last, Toshiba TV. Dan, again, was the customer service rep. Thanks!

GeeDubu, September 2012

Phoned Toshiba and Ben sending a card out in the post. Dont use the 0844 number if you are using a mobile phone or if your landline phones are free. Ring 01932841600 and they will put you through to customer services.

Marlene, September 2012

I too have phoned toshiba re this problem and spoke to Dan, He agreed straight away to send out a flash card to sort the TV. Well done Toshiba!

Hobbes, July 2012

Add me to the list, called Toshiba told them model number, instantly offered update card in the post. He ran me through the process and promised the card within 2 working days. Got the card following day, used it (took 2 minutes) and TV working perfectly again. Full 5 stars to Toshiba for service especially in these days and the TV being out of warranty.

Andy R., June 2012

I had the same problem, rang toshiba . they sent me a update card and works perfect. they said it was a common problem and recognised.

james T, May 2012

Toshiba are sending a card in the post, hopefully this will work, its a common problem with these models, and they knew exactly what I was talking about. Good customer service 5 star

lisa, May 2012

Had them same problem with my toshiba regza 3030db. contacted toshiba and they were very helpfull sent me out an update card, 3 mins after running the update tv was working again great customer service for toshiba.

martyn, May 2012

I had similar problems with my Toshiba Regza 42x3030 series TV. Unable to recieve DTV & menu dissapearing off screen after a second or so. Called Toshiba helpline this morning. They are sending out a software upgrade by post, to be used & then returned.
Must comment excellent customer service from Toshiba. Both customer service reps I spoke with ( Ben & Peter) could not have been more helpful. This despite the set is a few years old & I did not have the reciept.

Brian Robertson, May 2012

Same problem - rang Toshiba and they are sending me Firmware card to update TV

PhilF, April 2012

I rang Toshiba ref the recent switchover to digital. Have a small TV in the kitchen a 23W330DB which has a digital tuner built in which we have been using for approx 3 years. Up comes the switch over and bang no more TV . The set up menu does not allow DTV to be accessed so i rang toshiba. when i mentioned the problem and age they basical said not muuch they can do. When i said i have bought a digital TV which cant use for digital they said not much thet can do and refered me to the consumer complanits comission as i believe the TV was not fit for purpose. So Toshiba 1 out of 10 from you and i will keep to Samsung in the future as their upgrade worked fine on my other TV.

Bob, April 2012

Have had the same problem for the last couple of days (since the re-tuning day on 4th Apr)...the MENU flashes on the screen for a split second. Not long enough to do anything. It seems it's a digital corruption due to the change of signal. Toshiba are sending me a Firmware card (not sure of the spelling) which I must load into the back of the TV (and then post the card back to them). Can then re-tune and all will be well. Watch this space!!!!

Carmella, April 2012

Ditto. I expect there may be a rash of these during the switchover! 10 minutes waiting on a premium line and a day for the card to arrive isn't too bad I suppose but irritating nonetheless if it's a known issue.

Andy Dawson, April 2012

just had the very same problem this morning, found this forum and problem hopefully solved. Toshiba were very helpful on phone and sending out the update card.

Thanks

chris, March 2012

Just a quick update - rung Toshiba on Monday, new firware card arrived on Wednesday. Loaded it Wednesday night - it took about 3 minutes. DTV is now working fine. Well done Tohiba, really good customer service!

Andy, February 2012

Hi All, thanks for the info on this site, its been very helpful. My 32 inch C3030 developed exactly the same fault last night. I rang Toshiba Technical Support today on 0844 856 0730 and after a 15 minute wait I got through to Sean who was very helpful. I said that from what I had read here the TV needed a firmware update. He said yes it is a known problem and that he would send me the new firmware to load on the TV myself. So far so good from Toshiba - great customer service so far.

Andy, January 2012

i also had the same problem exactly as described. Toshiba fixed it free of charge. Don't be a victim get Toshiba to fix their dodgy tuner firmware

iain T, January 2012

update...... tv was returned back to me last week (just before christmas) all working fantastic, and no cost.......fabulous service from Toshiba, 5 stars from me!

mandyb73, December 2011

Hi, I've had this problem too. After reading this I telephoned Toshiba, they knew about the problem straight away. Needed to give them the serial number and model number, it's a firmware update thats needed and they'll do it free of charge (even though the set is 5+ years old), a courier is coming to collect tomorrow.....will let you known when I get it back............

mandyb, December 2011

3/8/11
This has happened to mine as well, exactly the same as the previous post.

Can someone please shed some light on how to fix this?

Thanks!

Ally, August 2011

this problem just happened to me this morning 31/07/2011. i have a 40xf355d set and the freeview wont work and the menus stay up for a brief second then dissapears. also the tv keeps turning itself on and off like its trying to reboot.
hdmi does work still

Andrew, July 2011

had the same problem with my toshiba 42z3030d freeview went blank and could not get menus still able to use tv via hdmi .Then 2 days later came back on working must have updated by the aerial

nigel, July 2011

Cannot believe this has happened to so many other people. We thought our tv had packed in and I've just spoke to a nice guy called Ben at Toshiba who has arranged for our TV to be picked up on Tuesday and repaired. Yippee for online forums like this one!

Vicky, April 2011

Hi all, Yes same situation for my mother in laws 19 inch combi.Comet werent interested as it was over year old and told her she was better to bin it and buy another set. I was raging and so I googled the model myself and searched for any reported freeview faults.I then sent email to Toshiba with links to all forums where the fault was being discussed.Credit to Toshiba as they got in touch, picked up set and repaired free of charge.
Not impressed with Comet's attitude though and have e-mailed their director to let him know.

Gerry, February 2011

Set was collected by courier, returned 7 days later, all sorted, no charge - excellent service from Toshiba on a 4 year old tv.

Martin, February 2011

Same problem with my 37C3030D (about 4 years old). Phoned Toshiba, took all details said it will be repaired free of charge, courier collecting Tuesday. Hopefully they don't want it boxing up for collection, I forgot to ask.

Martin, February 2011

ive had same problem no digital tv and menu vanishing within a second or so. rang toshiba on number given by others and spoke to a really helpfull guy who said as a good will gesture toshiba would fix for free as its a well known problem with these models. courier is comin to take tv away and toshiba to fix it then return it to me.....hopefully problem solved!!

danny, January 2011

Hi Guys! brilliant forum...glad I found it. I have the same problem with my 32c3031d (software problem that they are aware of). Spoke to Sean Davie at Toshiba Tech support less than an hour ago. Since then I have recieved a call from local engineers who are coming out tomorrow to repair the set! Hat's off to Toshiba for excellent service! (My TV is over 2 years old and I don't have the reciept. All they ask for is serial number and model)

Jeff Davidson, November 2010

This is a know issue with the 3030 models. Mine has done it just today (15/10/10) - TV purchased Dec 2007. When you turn it on the freeview seems to keep rebooting, Spoke to Toshiba who are aware of the issue and she said its usally about this time when it goes doo-lally.

All details are taken and wiaitng for a local repair company to get in touch to repair.

chick licken, October 2010

Just found this forum. My Toshiba Rezga TV packed up Thursday. Eight days over the 12 month Tesco Gaurrantee The tesco fault guy said they were having lots of problems (toshiba) trying to fix a patch their end (whatever that meant} and to keep trying to boot the TV up every day until the fixed it. It finally started working again midday Sunday Exept the remote no longer works and i cant get teletext.
Gonn'a phone Toshiba this morning for answers if i can get thro'. I'll post the result
Monday 27 Sept

Dave, September 2010

Im in yorkshire, same has just happened to my 32A3030DB which is 2.5 years old! DTV has suddenly stopped working. HAve been trying to get through to option 1 & 2 but both numbers are experiencing a high volume of calls! Thank goodness for finding this forum otherwise I would have been totally in the dark!! Am gonna keep trying to get through to get the tv fixed FOC!

Mel, September 2010

I just spoke to Toshiba customer services- I was told that my region won't be able to pick up free view until 2011/ 2012 because it has'nt been enabled for us to switch over fully yet. The customer service person then said we have all cahnnels down here in Devon- nice. I bought a t.v recently with free view built in specificly- I feel that government and tv companies both knew that these issues would occur but like most money hungry self concerned individuals they left consumers in the dark (tv companies) and chose areas (government) they were most affiliated with to recieve less hassle/ better services.

kerry, August 2010

Well, what you you know! just sat down with a cuppa with the wife to enjoy a bit of TV! Guess what ! same problem as all you on here, my 2 year old Toshiba 37X303DB has no digital picture and the set-up flashes on only for seconds.
Thanks for bothering to add your experience on here, Ive phoned Toshiba (today Friday evening) alas they are not open until 9 am Monday ! so not TV for now then.

Mark, July 2010

I own a 37X3030DB and have got the same problem, i thought it was the recent thunder storm, but thanks to people on here I have now rang Toshiba and spoken to Matt on option 2, he has given me a reference number to quote to a repair firm, chosen by them, who should be ringing within the next 3 working days to get repairs done free of charge. Toshiba are fully aware of this software issue so they have no quibble with free repairs, my Tv is 3yrs old in November so has no guarantee, so hopefully good result all round.

Cheryl, June 2010

My 37X3030D suddenly stopped working on the morning of the start of the World Cup! I mean, can you believe it? 10 mates coming round, the fridge groaning with beer....anyway, I called Toshiba on 08448560730 Option 2, spoke to a gentleman called Gareth who arranged for a local company to visit my house to carry the necessary software tweak. Apparently it is something to do with the region by region switch over to full digital transmission.

Sharps, Blandford, Dorset, June 2010

Same result as Chris. Called Toshiba on 08448560730 Option 2 and they are arranging free pickup and free repair. Advised it is software corruption. Firmware update required and part to be replaced to stop future problems. TV, C3030 model, just over 3 years old.

Hobnob, June 2010

update=got through today and they said that a BT engineer had cut there telephone lines outside their callcentre (those pesky openreach engineers strike again!), anyway was booked in for free repair (firmware update), and am expecting a callback. have had the tv for just under 2 years now and out of warranty

i found this on the italian toshiba website that sheds some light on these issues, its a notice on the main page:
'CONSUMER ELECTRONICS GROUP
GROUP COMPONENTS FOR ANTENNA SYSTEMS
Dear Associates,
with reference to terrestrial TV signals transmitted in digital technology, some manufacturers have reported strong
issues (evident particularly in the areas of switch-over and switch-off) resulting from the presence in
air television signals that affect the abnormal functioning of devices with
digital tuner, resulting in many cases the blocking apparatus.
Given this situation, many consumers mistakenly led to believe that the
malfunction is caused by a technical problem of the receiver are returned as faulty the
products to retail outlets at which they were purchased, creating considerable damage in terms
economic and image producers.
Anitec intends to take action against the representative organizations of broadcasters, and
possibly with competent institutions so that the matter be resolved as
quickly as possible.
To this end we ask you to give us every possible detail (type of anomaly, areas of higher incidence
issuers or mux concerned) about the problems encountered by you.
We will inform you about developments.
Sincerely
Tiziano Kidneys'

gypojames, March 2010

called the number (selected cust serv, tech have a bad reputation) about 12 and got straight through and after the chap told me that he would book me in for fix and took address and my phone no, the line went dead and ive called the number 20 times now and it says they cant connect when selecting cust serv. they must be getting bomarded :(

gypojames, March 2010

Have had the same problem. Called Toshiba on the number quoted (08448560730) and they're coming to pick it up and repair for free. Great service!

Chris, March 2010

Update to entry 25.1.09.

Toshiba Repairman arranged by Toshiba Technical Help Line called today. Fixed the TV in about 30 seconds by plugging in a simple update card. They rang me this morning to say they were coming, arrived when they said they would and turned me into a very happy Chicken!!
No Charge at all. Free Gratis by Toshiba. TV is 2 years old (just) and out of Warranty. Said by Toshiba to be repaired as a " good will gesture "...can't argue with that!!

Geoff of Manchester, November 2009

Today 25.11.09 I got exactly the same problem on my TV Model No37C3030D. Blank screen when switching to DTV and a one second appearance of the Menu Page. Rang Toshiba on 08448560730 Option 2, Technical Support. Spoke to a delightfully helpful young lady called Charlotte who confirmed that it is now a known fault on this particular model requiring a software upgrade to cure. She gave me a reference number and said they will contact a local Toshiba repair man who would ring me, do the upgrade (5mins work) and no charge would be made. She asked for model number, serial number, date and place of purchase etc. Brilliant service so far..........just hope now that the repair man calls my number Ha Ha

Geoff P the happy chicken from Manchester!!, November 2009

rang toshiba tech support they said they were unaware of problem however after some haggling they said they would send me the update free. they supplied a ref no. rang toshiba service centre they want £85 to come and update, approx 5 mins work

jocol, November 2009

Finally got mine fixed, common software auto update problem. Ring Toshiba customer services to arrange appointment.
More experience can be find here,
http://www.avforums.com/forums/lcd-televisions/957746-toshiba-regza-3030-digital-channels-fault.html

alax_brum, April 2009

I have same problem, just blank black screen when switching to DTV, press menu , Menu come up 2 sec and gone black screen again.

Ring Toshiba on 08448560730, option 2 technical support, they said never heard of this problem or any report before , advise me to ring back same number option 3 to speak to customer services, take forever no one actually answer the call, i am on the phone for 35mins now.
Jack can you please advise which number you ring on Toshiba
Thanks

alax_brum, April 2009

You should not have to pay for this, Freeview should work and is free. The fact it cant handle the extra channels should be fixed by them free of charge. The guy will come round and plug a card into the back of urr tv, it will say software updating..takes 5 minutes to do. £55 + VAT wot a rip off.

Jack, January 2009

Thanks jack - thats interesting beacuse when i called toshiba they said none of this to me and i have a toshiba recommended repair man coming tomorrow who is charging me £55 +vat!

Nicole, January 2009

Hi Nicole,

You do not need an extended warranty, Toshiba are aware of this problem and it is a software upgrade required in order to get freeview working again, If you ring any toshiba authorised repair centre, I spoke to DJ electronics in Walsall they will tell you the same. You have to ring Toshiba tell them you have spoken to a repair centre and they will give you a reference number which is required by the repair centre and they will come out and fix for free.

JackSnap, January 2009

hi - i have the same problem i called toshiba and they didnt give me a reference number - is this because i dont have extended warranty?

Nicole, January 2009

Hi,

I have had this problem sorted now. If you ring Toshiba and tell them the problem, they will give you a reference number. Quote this to a authorised Toshiba repair centre and they will come out and do the required software upgrade.

JackSnap, January 2009

Hi Mate, any joy in getting this working?

I am experiencing exactly the same thing, since xmas time has been doing it, just flickers on a blank screen and when you press menu it dissapears before u can do anything.

I have purchased Play TV for the PS3 and that works fine, which means the problem is definitley with built in Tuner on the Toshiba 37X3030DB.

Jack Snap, January 2009

link Click here to see other fixes for Toshiba.