Occasionally I have to turn the power off at the wall plug to reset the digi box which then works OK. Last night this did not work so I replaced the batteries in the remote control, reset the digi box and it worked. During my viewing I turned the digi box off again and it would not restart even after trying to reset the box again by turning the power off at the wall plug.

Tried pushing in all connections but became frustrated in the end and just ended up watching the TV without the use of the digi box.

Any easy solutions would be greatfully received, otherwise I am more than delighted with my Thomson models which is now coming up to 3-4 years old.

Frustrated female viewer, January 2009

lynn your a genius! i can't believe that worked! amazing thankyou!

liam, May 2009

Lynn, you are a star, been trying to fix the box for 3 hours came across this and hey presto, it worked! Thankyou!

lesley, May 2009

Don't know if this will work for you, it did for me.

Turn it off at the plug. Turn it back on and ON THE FRONT OF THE BOX press 'Stand by' repeatedly before any lights appear.

As soon as lights show press 'up' 'down''left' and 'right' on the front of the box.

lynn, February 2009

From my Thomson digi box trouble shooting guide.
Fault:Reciever not responding to remote.
cause/remedy:
1. Press STB on handset
2.Unit is in low power standby. Press standby button on unit.
3.Point the remote control directly at the receiver.
4.Remove all obsticals which may impair the path of the remote control signal.
5. Check and replace remote control batteries
I know already done that.
I'll put all of it.
No picture/disrupted picture:
1.Check all connection at rear of unit.
2.Check RFin connection, Ensure cable to TV are inserted correctly.
3.Select Av channel on TV set.
4.Replace aerial outlet plate with sheilded type
(don't know what they mean about that)
No sound: Check connections on unit.
No power? well need I say?
That's it folks have a nice day!

Bob, January 2009