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how can i fix my frozen zen moziac?

well the same day i bought my zen it froze on me fully charged, with new music on it..i tried everything and im frustrated that i spent money on buying this product and now its frozen...i was better off buying an ipod...
Ed Alvarado, February 2009
4 christmas i got 1 2.it froze nd i tried charging it. i kept in da computer 4 da night nd da nxt morning it worked!

leadh, February 2009