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how can i fix my mp3 player?

My mp3 player wont turn on or off and when it is on I can't see anything but a white screen and when it plays it will only play a song for 10 seconds and then go to a different song. So how can I fix it?
Samantha, October 2011
Hi
I have a 4Gb Phillips mp3 player who froze on me after a unexpected power failure. How do i fix this.

Luhuin, November 2011