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panasonic portable stereo tape fault?

I have a fault on my Panasonic Portable Stereo CD Sysyem RX-ED55. It has a tape to tape and auto reverse facility. When a tape is inserted and the play button is pressed the spool that should pull the tape through remains stationary whilst the other spool pushes the tape into the tape head and spoils the tape. This happens on both tape players.
Any ideas ?
Trevor, March 2009
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