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Garmin nuvi 250?

I bought a Garmin nuvi 250 Satnav six months ago and just recently, a grey screen stating "No detailed maps found that support routing. The Nuvi cannot be used without them" appears over the top of my maps. Is this a fault, or is an update required? Please advise, as I have heard nothing in over a week now from the Garmin website!
Susan, May 2009
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