My recorder was working well until the picture went and the red light started to flash.I have rebooted,switched off etc,but no joy.Trying to get in touch with topup tv seems impossible.Can you help?

Christine, May 2009

UPDATE:Have managed to get through to Thomson as someone mentioned that even though the box is out of warrenty we still have consumer rights!!!!!!!!
Anyway Thomson are now offering to replace those boxes over a year old for FREE ...but at a cost of £20 for p&p & handling, I personnally have refused to pay as why should the money come from me if the fault lies with them or the broadcasting for uploading a corrupt file...I have given them a week to get back to me to see who was at fault & what other offer they can come up with before I go to Trading Standards!

maria, May 2009

thanks for your reply,but it doesn't work.Also I have no amber light on my box!What now.I am VERY frustrated!

christine, May 2009

thanks for your reply,but it doesn't work.Also I have no amber light on my box!What now.I am VERY frustrated!

christine, May 2009

orgo the link below for more details

http://www.topuptv.com/help+centre/setup+and+troubleshooting/#Fail+boot+up

f_bernardo, May 2009

unplug the box for 20sec. press and hold standby button on the box while plugging it back in. As soon as the amber light flashes let go and press up,down,left and right arrow keys in sequence 3 times. The amber light will stay on and the green light will start flashing. In approx 60 sec the box will turn on by itself.

f_bernardo, May 2009

http://www.howtomendit.com/answers.php?id=239873

see my post!
good luck in getting through!

maria, May 2009