I have a heatslave 20/25 that has been working okay, though ever since we moved into the house and acquired it it has never done a good job of heating the water long enough to run a bath. I had it serviced recently and he said it was old and needed replacing, but to be honest I didn't believe him - he said it was 20 years old when in fact I have the receipt and it was installed in 1999 so it's only 10 - is that old for one of these?

Anyway my problem is that it locked out today and despite pressing the burner reset button I can't get it to start up. Anyone have any advice?

Justine, May 2009

Get an OFTEC registered Engineer with OFT101 Qualification to have a look, it could be a number of things, but shouldn't cost a fortune to fix, the Boiler is only half way through it's life!

Contact us if in East Anglia/SouthEast,
otherwise www.oftec.org will assist you in finding a Service technician in your locallity

www.elanar.co.uk, May 2009

Thank you I'll try that and see what happens.

Justine, May 2009

replace the fan motor,same on mine put a new one one 5 years ago playing up again today,cant get a motor,20+years old,got the last from the local service engineer ,,he,s retired,the label is in german,worcester couldnt help,,,still on the case,,any idea any one,,ps you could replace the fan bearing cheaply,regards,,locking out as the fan motor has got tight,try and spin the fan,,2 screws,unit out,the 2 bolts fan out.....regards everett leics.

everett kirk, May 2009